Shipping and exchanges
MANUFACTURE ON DEMAND:
Each piece is manufactured once the order has been placed. Each step requires time and care in order to guarantee resistant, durable and quality pieces. Handcrafted in Spain.
You will receive your order in 2-3 weeks
→ The manufacturing time is 10-15 working days.
→ The shipping time will depend on the destination area (shipping rates and times below).
SHIPPING RATES *Working Days
Spain - Mainland (1-4 days *) : 6,50€.
Spain - Balearic Islands (5-7 days *) : 7,50€.
Spain - Canary Islands (5-7 days *) : 48,00€.
Germany (2-7 days *) : 12,50€.
Austria (2-7 days *) : 12,50€.
Belgium (2-7 days *) : 12,50€ 12,50€
Bulgaria (2-7 days *) : 21,50€.
Cyprus (2-7 days *) : 20,50€.
Croatia (2-7 days *) : 21,50€ : 21,50€.
Denmark (2-7 days *) : 12,50 € 12,50
Slovakia (2-7 days *) : 20,50€.
Slovenia (2-7 days *) : 20,50€.
Estonia (2-7 days *) : 20,50€.
Finland (4-10 days *) : 12,50€.
France (2-7 days *) : 12,50€.
Greece (2-7 days *) : 20,50€.
Ireland (2-7 days *) : 12,50€ : 12,50€
Italy (2-7 days *) : 12,50€.
Latvia (2-7 days *) : 20,50€.
Lithuania (2-7 days *) : 20,50€.
Luxembourg (2-7 days *) : 12,50€.
Malta (2-7 days *) : 20,50€.
Monaco (2-7 days *) : 20,50€.
Netherlands (2-7 days *) : 12,50€ : 12,50€.
Poland (2-7 days *) : 20,50€.
Portugal (2-7 days *) : 7,00€ : 7,00€
Portugal - Azores and Madeira (2-7 days *) : 7,50
Portugal - Azores and Madeira (2-7 days *) : 31,00€
United Kingdom (2-7 days *) : 11,50€.
United Kingdom - Northern Ireland (2-7 days *) : 22,50€.
Czech Republic (2-7 days *) : 20,50€.
Romania (2-7 days *) : 21,50€.
San Marino (2-7 days *) : 40,00€.
Sweden (2-7 days *) : 22,50€.
Switzerland (2-7 days *) : 29,50€.
Argentina (2-7 days *) : 29,50€
Bahamas (2-7 days *) : 29,50€
Barbados (2-7 days *) : 29,50€
Canada (5-7 days *) : 27,00€
Chile (2-7 days *) : 29,50€
Colombia (2-7 days *) : 29,50€
Costa Rica (2-7 days *) : 29,50€
United States (2-7 days *) : 34,00€
Mexico (7-15 days *) : 32,00€
Dominican Republic (2-7 days *) : 29,50€.
Uruguay (2-7 days *) : 29,50€ : 29,50€.
Saudi Arabia (5-7 days *) : 41,00€
Brunei (2-7 days *) 41,00€
Cataract (2-7 days *) 41,00
Qatar (2-7 days *) : 41,00€
China (2-7 days *) : 47,00€
South Korea (5-7 days *) : 30,50€
United Arab Emirates (2-7 days *) : 41,00€
Japan (2-7 days *) : 41,00
Japan (2-7 days *) : 40,50€.
Kuwait (2-7 days *) : 41,00€
Oman (2-7 days *) : 21,50€
Singapore (2-7 days *) : 40,50€.
For dates of high demand, such as Christmas, we recommend ordering in advance. We respect the natural manufacturing times with our craftsmen. In case of a special case you can contact firstname.lastname@example.org, we will try to help you as much as possible.
GENERAL SHIPPING AND COURIER CONDITIONS:
In case you want to make a change in the delivery address once the order has been placed, it is essential to notify us of such change along with the new address by email as soon as possible. Once the package has been dispatched, it will not be possible to make any change of address.
Any change of address once the order has been dispatched, or any request for delivery to a different address will be subject to a surcharge equivalent to the cost of the shipment.
We will not be able to ship to PO Boxes.
We will send you an email with the tracking number of the order once it has been shipped. You will be able to check the status of the shipment on the corresponding courier's website.
To avoid incidents with the delivery, please make sure that the address indicated when placing the order is correct, complete (street number, floor, local, zip code, etc.) and where there will be a responsible person to pick up the order. Do not forget to provide us with a contact number.
CUSTOMS CHARGES AND TAXES
Shipments to countries outside the European Union may be subject to taxes and customs charges. In all cases, these costs will be paid by the buyer and will be settled at the customs of the country concerned. The Indómito team is committed to complete and provide all the necessary documentation and procedures requested by customs.
RETURNS AND EXCHANGES
You have 15 calendar days from receipt of your order to make any changes.
IN WHICH CASES CAN I CHANGE MY ARTICLE?
- If you have received your order in poor condition, we will pay for the collection and delivery costs.
- If you have not found the right size or you want to change it for another colour or another product, you will be able to exchange it at your own expense and you will be responsible for the collection and shipping costs of the new order.
- No refunds are allowed as these pieces are made to order.
In any case, it is essential that the products subject to an exchange are in perfect condition and without obvious signs of use, otherwise no exchange can be made. They must be returned in the same packaging to ensure that the items arrive at Indómito Studio in perfect condition. We will not accept any exchange that is not accompanied by its original packaging.
STEPS TO FOLLOW TO REQUEST A CHANGE
- Email us at email@example.com with the following information:
- Email subject: Order No.
- Briefly explain the reason for your request to change the item.
- We will contact you as soon as possible to personally assess your case.
- Once you have accepted the change you must follow the steps below.
STEPS TO COMPLETE A SUCCESSFUL RETURN
- Products must be delivered in their original condition (including labels and packaging), together with any related accessories and in a condition that demonstrates that the product has not been used, washed or damaged. It must be shipped through the shipping office chosen by the customer and the customer will be responsible for the package until it is delivered to the studio.
- Once we have received the product we will contact you to inform you of the next steps to follow.
→ For products with manufacturing defects, we will take care of the collection, shipping costs and follow-up to the studio.
- If you wish to exchange a product for a different product of a different amount, the difference will be paid or charged by bank transfer, credit card or PayPal.